shipping policy

Factory Direct Dental offers free shipping on all orders over $300 before tax to its customers.

Orders placed before 3:00 pm EST ship the same day. Depending on location, orders usually arrive within 1-2 business days. Currently, we are unable to offer shipping services to the Northwest Territories, Yukon, and Nunavut.

Once your order ships, you will receive an email with your tracking number. Orders can then be tracked by going to "account" and clicking on the order.

Depending on your location, we use the couriers that are most reliable, including FedEx, UPS, Purolator, ICS.

Customer support: 647-777-7469, support@factorydirectdental.com

 

live chat

Need help ASAP? Our customer support specialists are available every Monday through Friday from 9 am-7 pm EST.

customer support

by phone

647-777-7469

FAQ

Find immediate answers to our most frequently asked questions below.

We offer free shipping on orders over $300 (before tax).

Orders placed before 3:00 pm EST ship the same day. Depending on location, orders usually arrive within 1-2 business days.

Once your order ships, you will receive an email with your tracking number. Orders can then be tracked by going to "account" and clicking on the order.

Depending on your location, we use the couriers that are most reliable, including FedEx, UPS, Purolator, ICS.

New, unopened items in re-salable condition may be returned within 14 days of receipt. Some exceptions apply.

We’re here to help. Submit requests related to your order to our customer service team via the Contact Us page.

No. We will never tie you to a contract.

No. As a deep-discount platform, we are unable to provide payment terms. Payments must be received prior to shipping.

We accept both Visa and Mastercard.

Customers have access to all of our in-stock products in Canada. While we don’t accept backorders, we do strive to stock as many products as possible.

To provide factory direct pricing, our quality products skip the middleman and come straight from the manufacturer.

BE ADVISED THAT FACTORY DIRECT DENTAL MAY NOT BE THE AUTHORIZED DISTRIBUTOR OF THE PRODUCTS OR BRANDS (THE "PRODUCTS") UNDER PURCHASE BY YOU ON THIS SITE, AND IN SUCH INSTANCES, THE MANUFACTURER'S WARRANTY WILL NOT APPLY TO THESE PRODUCTS. YOU AGREE AND ACKNOWLEDGE THAT BY PURCHASING PRODUCTS FROM FACTORY DIRECT DENTAL, YOU ARE FORFEITING THE MANUFACTURER'S WARRANTY.

contact form

Alternatively, you can submit your inquiry directly through the form below and a member of our customer support team will reach out to you within 24 hours.